Question 1

How long does testing take?

Accepted Answer

Standard turnaround time is 3-5 business days from sample receipt. Express testing (24-48 hours) is available for an additional fee. You'll receive a notification when your results are ready.

Question 2

Is my submission anonymous?

Accepted Answer

Yes. We accept fully anonymous submissions. You can use a unique code of your choice to identify your sample, and we do not collect or store any personal information.

Question 3

How accurate are the results?

Accepted Answer

Our laboratory uses GC-MS (Gas Chromatography-Mass Spectrometry) and HPLC (High-Performance Liquid Chromatography) for analysis, which are the gold standards in substance identification. We are ISO/IEC 17025 certified.

Question 4

How much does testing cost?

Accepted Answer

Pricing varies by test type and substance category. Basic identification starts from €40. Please visit our Services page for detailed pricing.

Question 5

Can I verify a report?

Accepted Answer

Yes. Every report we issue has a unique report ID. You can verify any report on our Verify page by entering the report ID. All reports are also publicly listed on our Reports page.

Question 6

What sample types do you accept?

Accepted Answer

We accept powders, crystals, blotters, pills, liquids, and plant material. The minimum sample amount is 10mg. For plant material, please send at least 100mg.

Question 7

Do you ship internationally?

Accepted Answer

We accept samples from most countries. However, it is your responsibility to ensure compliance with local laws regarding shipping substances for testing. Please check your local regulations.

Question 8

How will I receive my results?

Accepted Answer

Results are published on our website with your unique reference code. You'll also receive an email notification if you provide an email address. PDF reports and video summaries are available for each test.

Frequently Asked Questions